Widerrufsrecht
This Return and Refund Policy applies to purchases made through tnucka.shop.
For assistance regarding a return, refund, cancellation, damaged item, defective item, or incorrect product, contact:
Email: info@tnucka.shop
1. Statutory Right of Withdrawal
If you are a consumer in Germany or another jurisdiction in which the statutory EU withdrawal right applies, you generally have the right to withdraw from an eligible online purchase within 14 days without providing a reason, subject to the statutory exceptions applicable to certain products and contracts.
For goods, the withdrawal period generally begins when you, or a third party designated by you other than the carrier, acquires physical possession of the goods.
To exercise your right of withdrawal, you must inform tnucka.shop of your decision through a clear statement before the applicable withdrawal period expires.
You may send your withdrawal request by email to:
Your notice should preferably include:
- Your full name
- Your order number
- Your email address
- The product or products concerned
- A clear statement that you wish to withdraw from the purchase
Use of a specific form is not required for a clear withdrawal declaration.
2. Return Requests
Before returning a product, please contact us at info@tnucka.shop.
Please do not send products to an address obtained independently from a parcel label, carrier database, payment statement, or other source unless our customer support team has confirmed that the address is appropriate for the return.
Return processing locations can differ from the original dispatch location.
3. Condition of Returned Products
You may inspect a product to the extent reasonably necessary to establish its nature, characteristics, and functioning.
Returned items should, where reasonably possible:
- Include all components and accessories originally supplied
- Not contain customer-created damage
- Be packaged safely for transportation
- Include sufficient information for us to identify the relevant order
A consumer's statutory withdrawal rights are not automatically lost merely because original packaging has been opened.
However, where permitted by applicable law, a consumer may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
4. Products That May Be Excluded From Withdrawal
The statutory right of withdrawal may not apply to certain categories of goods or services where an exception under applicable consumer law applies.
Depending on the product concerned, this may include, among other legally recognized categories:
- Goods manufactured according to customer specifications or clearly personalized
- Goods liable to deteriorate or expire rapidly
- Sealed goods unsuitable for return for health protection or hygiene reasons if unsealed after delivery
- Certain sealed audio, video, or software products after unsealing
- Digital content in circumstances where the statutory requirements for loss of the withdrawal right have been satisfied
Any statutory exception will be applied only where legally applicable.
5. Damaged, Defective, or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
If you receive an item that is damaged, defective, materially different from the product ordered, or the wrong item, contact:
Please provide:
- Your order number
- A description of the problem
- Photographs showing the product and problem where reasonably possible
- Photographs of damaged packaging where relevant
We will review the information and provide an appropriate solution consistent with applicable law.
Depending on the circumstances and your statutory rights, available remedies may include repair, replacement, refund, price reduction, or another legally appropriate remedy.
Nothing in this Return and Refund Policy restricts mandatory statutory rights relating to defective or non-conforming goods.
6. Return Shipping Costs
Where a customer exercises a statutory withdrawal right, responsibility for direct return shipping costs will be determined according to the information provided at the time of purchase and applicable consumer law.
Where a return results from an error attributable to tnucka.shop, such as receiving an incorrect product, or from a verified defective or damaged product for which we are legally responsible, we will provide an appropriate return solution.
Customers should contact info@tnucka.shop before arranging a return.
7. Refunds Following Withdrawal
When a valid statutory withdrawal applies, eligible payments received from the consumer will be refunded in accordance with applicable law.
Refunds will normally be made using the same payment method used for the original transaction unless another method has been expressly agreed and does not result in additional fees for the consumer.
For sales of goods, applicable law can permit reimbursement to be withheld until the goods are received back or the consumer supplies evidence of having returned them, whichever occurs first.
8. Refund Processing
After a refund has been issued by tnucka.shop, additional processing time may be required by your bank, card issuer, payment service provider, or financial institution before the amount appears in your account.
Such external processing times are outside our direct control.
If you have received confirmation that a refund was issued but have not received the funds after a reasonable period, contact your payment provider first and then contact us at info@tnucka.shop if further assistance is required.
9. Order Cancellations Before Shipment
If you want to cancel an order before shipment, contact info@tnucka.shop as soon as possible.
We will attempt to process the cancellation before fulfillment.
However, because orders may enter processing shortly after they are placed, we cannot guarantee that a cancellation request will reach the fulfillment process before dispatch.
If the order has already been shipped, applicable withdrawal and return rights remain available.
10. Refused or Unclaimed Deliveries
Customers should ensure that the delivery information entered at checkout is accurate and that reasonable arrangements are made to accept delivery.
Where a parcel is returned because delivery was refused or the parcel was not collected, contact info@tnucka.shop so that we can review the order.
Any deductions or additional charges will only be applied where legally permitted.
11. Wrong Delivery Address
Customers should review their delivery address carefully before completing checkout.
If you identify an error after ordering, contact info@tnucka.shop immediately.
We cannot guarantee that an address can be changed after the order has entered fulfillment or been transferred to the carrier.
12. Exchanges
If you wish to exchange a product, contact info@tnucka.shop.
The availability of exchanges depends on inventory and the circumstances of the original purchase.
Where an exchange is unavailable, you may be asked to return the qualifying item and place a new order.
Your statutory consumer rights remain unaffected.
13. Consumer Rights
This policy is intended to operate alongside mandatory consumer protection law.
Nothing in this policy excludes or limits rights that consumers cannot lawfully waive.
14. Contact
Questions regarding returns, withdrawals, cancellations, damaged products, defective products, or refunds should be sent to:
tnucka.shop
Email: info@tnucka.shop
Website: tnucka.shop
- Choosing a selection results in a full page refresh.