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This Shipping Policy applies to orders placed through tnucka.shop.
For shipping or delivery assistance, contact:
1. Free Standard Shipping
All orders accepted through tnucka.shop qualify for free standard shipping.
There is no standard shipping charge added to qualifying orders placed through our store.
2. Delivery Time
Our standard estimated delivery timeframe is:
15–20 days
The delivery estimate begins after an order has been successfully accepted and processed for fulfillment.
We aim to deliver orders within this timeframe, but delivery estimates can be affected by factors outside our reasonable control.
3. Order Processing
After an order is submitted, it may undergo:
- Payment authorization
- Fraud-prevention checks
- Order verification
- Warehouse processing
- Packing
- Carrier handover
Customers will normally receive order-related communications using the email address provided at checkout.
4. Shipping Confirmation
When shipment information becomes available, customers may receive a shipping confirmation email.
Where tracking is available, the confirmation may include a tracking number or tracking link.
Tracking information may require additional time after carrier handover before the carrier's system displays an update.
5. Delivery Estimates
The 15–20 day delivery timeframe is an estimate.
Delivery can be affected by:
- Carrier processing
- High-volume periods
- Public holidays
- Severe weather
- Transportation disruptions
- Incorrect or incomplete addresses
- Remote delivery locations
- Customs procedures where relevant
- Security inspections
- Unforeseen logistics disruptions
- Events outside reasonable control
Customers should contact info@tnucka.shop if an order materially exceeds the expected delivery timeframe.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before completing an order, please verify:
- Recipient name
- Street and house number
- Apartment or unit information where applicable
- Postal code
- City
- Country
- Telephone number where requested
7. Address Changes
If you need to change a delivery address after placing an order, contact:
Please contact us as soon as possible.
We will attempt to update the information where operationally possible. However, once an order has entered fulfillment or has been handed to a carrier, an address change may no longer be possible.
8. Incorrect Addresses
If an order cannot be delivered because the address supplied by the customer is incorrect or incomplete, the parcel may be:
- Delayed
- Redirected
- Held by the carrier
- Returned to the sender or fulfillment facility
If you discover an address problem, contact info@tnucka.shop promptly.
Any additional charges will only be applied where permitted by applicable law.
9. Tracking
Where tracking is provided, customers are encouraged to monitor shipment progress.
Carrier tracking updates may sometimes:
- Appear later than actual parcel movement
- Remain unchanged for several days
- Display intermediate logistics facilities
- Show estimated delivery dates that later change
Carrier tracking information is managed by the relevant shipping provider.
10. Delayed Orders
If your order has not arrived within the expected delivery period, please:
- Check the tracking information, if provided.
- Verify the shipping address shown in your order confirmation.
- Check whether the carrier has left a delivery notice.
- Check with household members or other authorized recipients.
- Contact info@tnucka.shop for assistance.
We will review available shipping information and, where appropriate, contact relevant logistics providers.
11. Lost Parcels
If tracking indicates unusual inactivity or an order appears to have been lost, contact:
Please provide your order number.
We may investigate the shipment with the relevant carrier or logistics provider and offer a remedy consistent with applicable consumer law.
12. Damaged Packages
If a parcel arrives visibly damaged, please document the condition of the parcel where reasonably possible.
If the product inside is damaged, contact info@tnucka.shop and include:
- Order number
- Description of the damage
- Photographs of the product
- Photographs of the packaging where available
We will review the matter and provide an appropriate solution.
13. Incorrect Products
If you receive an item different from the item you ordered, contact:
Please include your order number and photographs of the product received where reasonably possible.
We will provide further instructions.
14. Multiple Packages
Some orders may be fulfilled in more than one parcel.
If this occurs:
- Packages may arrive separately
- Each package may have separate tracking information
- Delivery dates may differ slightly
Receiving one package does not necessarily mean that the remaining products are missing.
15. Delivery Attempts
Carriers may make one or more delivery attempts depending on their procedures.
Where applicable, customers may be asked to:
- Reschedule delivery
- Collect a parcel from a pickup location
- Provide additional delivery instructions
Customers are responsible for following legitimate carrier instructions necessary to complete delivery.
16. Unclaimed Packages
If a parcel is not collected or accepted and is returned, contact info@tnucka.shop.
We will review the shipment and applicable consumer rights before determining the appropriate next step.
17. Customs and International Transportation
Where an order crosses customs borders, additional processing may occur.
Customs and import requirements depend on the destination and shipment structure.
Any taxes, duties, or fees legally payable by a customer will be handled or disclosed according to applicable checkout arrangements and law.
18. Order Cancellation
If you wish to cancel an order before shipment, contact:
We will attempt to stop fulfillment, but cancellation cannot be guaranteed once processing has begun.
If shipment has already occurred, eligible consumers may still exercise applicable statutory withdrawal rights.
19. Returns
A request to return a product is governed by our Return and Refund Policy.
Do not send a return before contacting:
20. Statutory Rights
Nothing in this Shipping Policy limits statutory consumer rights regarding delivery, defective goods, non-conforming goods, withdrawal, refunds, or remedies for non-performance.
21. Contact Us About Shipping
For assistance with:
- Tracking
- Delayed orders
- Missing parcels
- Damaged parcels
- Incorrect products
- Address issues
- Delivery questions
contact:
tnucka.shop
Email: info@tnucka.shop
Website: tnucka.shop
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